Where do rules come from..?
Making Rules
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Eat Your Own Dog Food
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Listening to Tone Instead of Words
My career has put me into in an odd position when it comes to to the concept of “truth”. It’s not that “truth” escapes me, but rather truth is generally […]
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When does condemnation turn into tacit support?
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Breaking things down into systems / standard operating procedures is a great way to make something teachable. It also has the additional benefit of avoiding creating a workplace that prizes individual “Heros” over sustainability.
Working in software support, I am just happy I only have to work on 1 ticket at a time. lolz