Where do rules come from..?
Making Rules
Startup Life
Manipulation the Right Way
Startup Life
Tone of Messaging
How you present your message is as important as what you actually say.
Startup Life
Private Conversations
There are a thousand private conversations that happen before a decision is made.
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Breaking things down into systems / standard operating procedures is a great way to make something teachable. It also has the additional benefit of avoiding creating a workplace that prizes individual “Heros” over sustainability.
Working in software support, I am just happy I only have to work on 1 ticket at a time. lolz